#getAmbition podcast | Sarah Drummond on service design
This week we had the privilege of having Sarah Drummond (@rufflemuffin) come to talk to us. Sarah is founder of myPolice and Snook and she shared her unique insights into service design, its relationship to innovation and her experience of working on innovation in public services.
It was a fascinating session and here is an extract where Sarah explains what service design actually is.
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festivalslab is a unique programme of work which identifies and develops ways to improve the world's festival city - for audiences, for artists, for partners and for the festival organisations themselves
lab@festivalsedinburgh.com @festivalslab
lab@festivalsedinburgh.com @festivalslab
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